Raspberry Pi 4 2GB does not boot

General Discussion
1

Hi, I’ve just purchused 3 turtlebots burgers and the raspberry pi.
Unfortunetly, one of the pi seems broken and is not booting.

· Which Image you have downloaded
Ubuntu Desktop 22.04 LTS (RPI4/400)
· How you have flashed
Raspberry pi Imager v1.7.2
· Is the screen/LEDs showing anything?
Red LED is on, but the green light is not.
There is no output on the screen.

I’ve reinstalled the Raspberry Pi bootloader, however, I get red screen not green.
I’ve tested the same micro SD card, HDMI with other pi’s and they all work as expected.

Judging from this, I think the raspberry pi is broken but please let me know if there is a fix.
Otherwise if you can let me know what the replacement procedure is (do I need to send back all of the turtlebot or can I just replace the raspberry pi) that would be great.

Thanks!
Riku

2

Dear Riku,

sorry for our late reply - We are still figuring out with ROBOTIS how to check/exchange the RPi. From our side, it is not needed to ship the whole kit back.

Sorry for any inconveniences and we will come back asap!

3

Hi, I’m wondering if there are any updates?
Kind regards
Riku

4

Dear Riku, I’m sorry for taking so long! We will send ROBOTIS a kind reminder again! Try to find a solution until tomorrow! Sorry for any inconveniences!

5

@riku, we have contacted you via email :slight_smile: