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Orbbec3D Stereo S (MBS-SES-50) installation


#1

Failed to install above sensor on multiple platforms, following installation instructions comming with OpenNI_2.3.0.63 package.
56

Win10:
Diagnostic with 1-Astra Driver Installation and Device Diagnostics.pdf

A: driver install (SensorDriver_V4.3.0.10.exe) then plug USB

green LED const. on
device manager -> sometimes unknown device, sometimes none (but not Orbit)
B: de-install driver, plug USB, install driver

same result as A
C: de-installed and manual install driver -> same result

Raspbian GNU/Linux 10 (buster) [PI-4]:
A: plug USB, then command lsusb

green LED const. on
no additional USB device found

So any reason for not finding USB device? Any idea to checker wether hardware is working properly?
Thanks in advance

ByTheWay: device from MyBotShop Order 11860, customer service refers to this forum


#2

Hello Lars,

I can’t help you with Windows part, but on Raspbian/Linux.

Can you please share the output of your lsusb output?


#3

Hi,

this is Linux (first command without, second with USB plug+green LED):

Linux raspberrypi 4.19.97-v7l+ #1294 SMP Thu Jan 30 13:21:14 GMT 2020 armv7l

Last login: Mon Mar 9 21:25:01 2020
pi@raspberrypi:~ $ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
pi@raspberrypi:~ $ lsusb
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 002: ID 2109:3431 VIA Labs, Inc. Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

So…no change and chance to access serial comm.

Windows part as follows:
grafik
means: unkown device (error in requesting device information)… even after manual installation of drivers…

Any idea? For me it seems to be hardware problem.


#4

At-least the device connection should be shown apart from the installation of the drivers.
To me there can be two problems:

  1. The cable is malfunctioned so try changing the cable and check if the there is any device connected, may be a shorter cable(Orbec will not be shown in device information you can look at the output I have in my system).

  2. Device firmware on the camera might not be installed properly/might have any errors. Share your problem on Orbbec 3d Club or some other forums if possible and let us know.

Output in my device:

pi@raspberrypi:~ $ lsusb
Bus 001 Device 008: ID 2bc5:0508  
Bus 001 Device 006: ID 2bc5:0608  
Bus 001 Device 004: ID 05e3:0608 Genesys Logic, Inc. Hub
Bus 001 Device 007: ID 10c4:ea60 Cygnal Integrated Products, Inc. CP210x UART Bridge / myAVR mySmartUSB light
Bus 001 Device 005: ID 0483:5740 STMicroelectronics STM32F407
Bus 001 Device 009: ID 0424:7800 Standard Microsystems Corp. 
Bus 001 Device 003: ID 0424:2514 Standard Microsystems Corp. USB 2.0 Hub
Bus 001 Device 002: ID 0424:2514 Standard Microsystems Corp. USB 2.0 Hub
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub

As you can see th3e first two devices with id 2bc5 are for the camera, with no infotmation of the manufactureer/vendor.

I used the below code to check the detailed information of the connected devices.

#!/bin/bash
for sysdevpath in $(find /sys/bus/usb/devices/usb*/ -name dev); do
    (
        syspath="${sysdevpath%/dev}"
        devname="$(udevadm info -q name -p $syspath)"
        [[ "$devname" == "bus/"* ]] && continue
        eval "$(udevadm info -q property --export -p $syspath)"
        [[ -z "$ID_SERIAL" ]] && continue
        echo "/dev/$devname - $ID_SERIAL"
    )
done

and I got the following output after running the above few lines of code:

pi@raspberrypi:~ $ ./.list_devices.sh 
/dev/ttyACM0 - ROBOTIS_OpenCR_Virtual_ComPort_in_FS_Mode_FFFFFFFEFFFF
/dev/ttyUSB0 - Silicon_Labs_CP2102_USB_to_UART_Bridge_Controller_0001
/dev/video3 - Sonix_Technology_Co.__Ltd._USB_2.0_Camera_SN0001
/dev/video1 - Sonix_Technology_Co.__Ltd._USB_2.0_Camera_SN0001
/dev/video2 - Sonix_Technology_Co.__Ltd._USB_2.0_Camera_SN0001
/dev/video0 - Sonix_Technology_Co.__Ltd._USB_2.0_Camera_SN0001
/dev/input/event0 - Sonix_Technology_Co.__Ltd._USB_2.0_Camera_SN0001

Here you can see the details fo the connected devices with ports and manufacturer.


#5

Tahir,

thanks for elaborateness and quick reply.

  1. already tested in various configurations

  2. This is going a little the wrong way for me:

“Share your problem on Orbbec 3d Club or some other forums if possible and let us know.”
I need working device for that money.

I will send device back to mybotshop.de. Do you have official returns processing with parcel service badge etc.?